Last night i had the 5th technician out at my home in the past month and a half to fix a service problem that has been plaguing me. Finally, they sent out tech 2545, I believe his name in Ansumar. He showed up late for my 5-7 appt, but to his credit, i live in a place that most can not find and when he called for directions, i was in the garage working. Approx 7:45 he showed up and i expected someone with a poor demeanor due to the time of night. My poor expectation couldn't have been more off point. This guy got out of his truck and seemed happy to be here. He met me with all smiles and was eager to find the problem. The previous techs all quickly changed out boxes and were gone in a matter minutes. When i told him this, he took out his computer and hooked it up to the wires and knew exactly what the issue was. He explained he would have to change out some wires and would have to run them in my attic. He said it would take about an hour or so. I assumed that he was going to set up another appointment due to how late it was but instead he asked if i would feel put out if he did the work that night! He explained he was afraid that if he rescheduled the job, the next tech might have the same difficulty finding the house as he did and maybe it wouldn't get done. Besides, he said he already knows what has to be done. This guy had it done in under an hour! My wife made him a plate to go because he said he had an hour drive to get back home. My frustration i had from the previous 4 techs was instantly gone due to this guy. If he wasnt upset with having an appointment at 7pm that was an hour away from home...how could i stay mad. This guy is top of the line. Whatever it is you pay him....its not enough. Thank you

Comcast Customer - Ingliss, Florida